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Orders - how to search and view

The order section is where you handle all incoming orders. You can manage, cancel, view, or resend orders.

Duplicate and create orders manually

Manually creating orders is a good way of capturing sales in, for example, customer service calls. In the Brink Commerce Merchant Portal, there are two ways to manually create orders: starting from scratch or creating an order based on an existing one.

Create deliveries

The deliveries function in Merchant Portal allows you to manually mark orders that were completed outside of Brink Commerce as delivered.

How to Issue a Refund

Refunds in Merchant Portal allow you to compensate customers for specific items or other order-related costs like shipping fees. A refund is tied to individual order lines or fees.

How to issue compensation

Compensation in Merchant Portal is a form of reimbursement provided to a customer that is not tied to a specific order line or product. It’s useful when a customer is compensated for issues that don’t directly involve individual items, such as shipping delays or service issues.

Resend order events

Brink Commerce uses events (signals) to communicate with external systems like ERP and WMS systems, which are crucial for fulfilling orders. However, if these systems are unreachable or unable to receive the signals, you may need to resend the order events manually.

Cancel orders

Orders that haven’t been processed (e.g., delivered) can be canceled through the Merchant Portal. Here's how to cancel an order and manage the cancellation process.

Release order lines

The Release function in Merchant Portal allows you to manage undelivered order lines by releasing payments, gift cards, or bonuses tied to them.

Let's talk about how you can start handling huge amounts of orders.

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