Cancel orders

Steps to Cancel an Order

1. Find the Order

• Navigate to the Orders section in the menu and click on Orders again.
• Use the search field to find the order you want to cancel.
• Once located, click to view the order details.

2. Manage the Order

• In the order detail page, click the Actions button in the top right corner.
• Select Manage Order from the dropdown menu.

3. Initiate the Cancellation

• If the order is eligible for cancellation, a Cancel button will appear in the top right corner.
• Click the Cancel order button to start the cancellation process.

4. Enter Reason for Cancellation (Optional)

• A dialog box will appear where you can optionally enter a reason code for the cancellation. Please follow your internal processes.
• Once you’ve entered the reason (if applicable), click Next.

5. Manage Cancellation Actions

• In the next step, you will need to specify how to handle the cancellation actions, such as notifying the payment provider that the order has been canceled. You have three options:
• ‍Auto: Brink Commerce will automatically perform the necessary requests to complete the cancellation.‍
• Manual: Select this option if the cancellation has been handled manually in an external system. The action will be stored as completed.‍
• Skip: This option will skip any automatic actions, and the cancellation will be logged without further processing.

6. Confirm the Cancellation

• After choosing the appropriate action for each item, click Confirm Cancellation.

7. Monitor Progress

• A new dialog box will appear, allowing you to monitor the progress of the cancellation, such as updating the payment service provider (PSP).
• Once the process is completed, click OK to return to the order management page.

8. Return to Order Details

• To return to the order details, click the link in the top left corner of the order management page.
• You will see that the order status has been updated to Cancelled.