How to Issue a Refund

Steps to Issue a Refund

1. Find the Order

• Navigate to the Orders section from the menu and select Orders again.
• Use the search field to locate the specific order you want to refund.
• Once found, click on the order to view its details.

2. Manage the Order

• Click Actions in the top-right corner of the order page and then select Manage Order‍
• On the Order management page, switch to the Refund tab.

Note: You cannot issue a refund for an order that has already been compensated, and vice versa. The order must also be marked as delivered before you can issue a refund.

Note: Some Payment Providers does not allow refunds.

3. Select the Order Line to Refund

• Choose the specific order line or product variant you want to refund, then click the Refund button.
• A new refund draft will be created.

4. Modify the Refund Draft (Optional)

• If needed, you can add more order lines or include shipping fees in the refund.
• You can also choose to refund only a portion of an order line if it contains multiple items.

5. Add a Reason for the Refund (Optional)

• Enter a reason for the refund in the designated field. Please follow your internal processes for providing the correct reason codes or descriptions.

6. Add a Refund Fee (Optional)

• Some payment providers (PSPs) such as Klarna, Adyen and Walley allow for Refund fees to be added. To add one, do this:
• Enter the amount and tax in minor units (e.g., 10000 for 100).
• Provide a name for the refund fee.
• Click Add Refund Fee to include the fee in the refund.

7. Review the Refund Draft

• Verify that all the details, including the total amount, refund items, and fees, are correct.

8. Proceed to the Next Step

• Once everything checks out, click Next to proceed.

9. Select Refund Handling Method

• A dialog box will appear, asking how you want to handle the refund. You have three options:
• ‍Auto: Brink Commerce will automatically perform all necessary actions to process the refund.‍
• Manual: Choose this option if the refund has already been issued through another system.‍
• Skip: This option allows you to skip any automatic actions and simply store the refund.

10. Apply Refund Handling to All Items

• Make a handling choice for each item in the refund, including product variants and shipping fees.

11. Finalize refund

• Finally, click the Finalize order button to issue the refund.