Add and Manage Order Comments

Introduction

Order comments in Brink Commerce allow team members to leave notes directly on an order. These comments help improve collaboration and maintain a clear history of actions or observations tied to the order. Comments are visible in the History section and include the author’s name (email) and timestamp.

Steps to Add a Comment to an Order

1. Navigate to the Order

• In the left-hand menu, go to Orders, then click Orders again.
  

2. Find the Order

• Use the search or filter tools to locate the order you want to comment on.
  

3. Open the Order Details Page

• Click on the order to open the Order Details view.
  

4. Scroll to the History Section

• On the Order Details page, scroll down to the History section.
• Here, you can see the full history of the order:
  • When the order was created
  • If the order was ever blocked
  • Any previous comments or actions
    

How to Add a Comment

1. Enter Your Comment‍

• In the comment field within the History section, type your message.

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2. Post the Comment‍

• Click Post to save your comment.
• Your comment will appear immediately in the history, tagged with your username (email) and timestamp.
  

Managing Your Comments

1. Edit or Delete Your Comment

• Beneath each of your own comments, you’ll see buttons to Edit or Delete.
• Only you can edit or remove your own comments.

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Other Ways Comments Can Be Added

Comments can also be left automatically or manually during specific actions, such as:

• Initiating a compensation
• Cancelling an order

These comments will appear in the History, linked to the corresponding event for clear tracking.