How to issue compensation

Steps to Issue Compensation

1. Find the Order

• Navigate to the Orders section in the menu and select Orders again.
• Use the search field to locate the specific order for which you want to issue compensation.
• Once found, click to view the order details.

2. Manage the Order

• In the order details page, click  Actions and then select Manage Order.
• On the order management page, switch to the Compensation tab.

Note: You cannot issue compensation for an order that has already been refunded, and vice versa. The order must also be marked as delivered before you can issue compensation.

Note: Some Payment Providers does not allow for compensation.

3. Add the Compensation Amount

• In the compensation pane, enter the compensation amount in minor units (e.g., enter 10000 for a compensation of 100).

4. Create Compensation Draft

• After entering the compensation amount, click Create Compensation Draft. A draft will be created in the right-side pane.

5. Include Order Line Information (Optional)

• For reporting purposes or use in other systems, you can choose to include information from specific order lines or fees in the compensation. This won’t affect the compensation itself:
• Click the Include button next to the order lines and fees you want to add to the draft.
• You can also include fee information from the compensation draft pane.

6. Add a Reason for Compensation (optional)

• Enter the reason for the compensation in the Reason field. Be sure to follow your company’s processes and codes for compensation causes.

7. Review the Draft

• ‍‍Ensure that all details, including the compensation amount, order lines, and reasons, are correct.

8. Proceed to the Next Step

• Once everything looks good, click Next.

9. Select Compensation Handling Method

• In the next pane, you’ll see Compensation Actions, where you need to specify how you want to handle the compensation:‍
• Auto: Brink Commerce will automatically perform all necessary actions, including notifying the payment service provider (PSP).‍
• Manual: Select this if the compensation has been handled in another system. You will have the option to add a capture reference in the subsequent steps.‍
• Skip: This option allows you to skip any automatic actions and simply store the compensation information.

10. Complete the Compensation Process

• After selecting the handling method, click Finalize Compensation.
• A dialog box will appear, showing the status of the compensation process. You can click Refresh Status to get updates.
• Once the operation is completed, click OK to return to the order management page.

11. Handling Errors

• If any errors occur during the process, for example, if the PSP configuration isn't set up correctly, the system will display the reason for the error.
• You then have the option to restart the compensation when the issue is resolved.