Brink Commerce Updates for August 2024

Our team has been working hard to get some new. great features added to Brink Commerce, These improvements are designed to provide even greater flexibility, security, and efficiency for your growing eCommerce business.

Sell Gift Cards via Retain24

You can now sell gift cards directly through the Retain24 platform, giving you more ways to attract customers and increase sales.

What this means for you as a merchant:

This new feature allows you to offer more payment options to your customers, which can increase customer loyalty and drive more sales. Gift cards are also a great way to attract new customers and encourage repeat business.

Enhanced Compensation Management

We have introduced new features to handle compensations more flexibly:

• Discounts after the order has been placed: Offer discounts even after an order has been completed, giving you more control over the customer experience.
• Compensation independent of order lines: Unlike traditional refunds linked to specific order lines, compensations can now be managed independently.
• Custom refund amounts: You can now refund a custom amount on an order, whether through payment, gift card, or bonus. This can be used to adjust discounts on already placed orders or change how the money will be returned.

What this means for you as a merchant:

These improvements provide you with greater flexibility to meet customer needs and expectations. You can tailor refunds and compensations more precisely, enhancing customer satisfaction and reducing the likelihood of negative reviews.

Ability to Add a Fee on Refunds

We have added a feature that allows you, as a merchant, to set a return fee when creating a refund. This can help reduce the number of returns and manage costs more effectively.

What this means for you as a merchant:

By being able to add a fee to refunds, you can reduce unnecessary returns and save money. This helps you manage return costs and can also encourage customers to consider their purchase decisions carefully.

Easily Copy Campaigns

We have made it easier than ever to create new campaigns. Now, you can copy an existing campaign as a template and quickly make necessary adjustments.

What this means for you as a merchant:

This feature saves time and simplifies campaign management. You can quickly adapt and reuse successful campaigns, allowing you to respond more swiftly to market changes and optimize your marketing strategy.

WAF Protection Against Bots and DDoS Attacks

To further enhance security, we have implemented a Web Application Firewall (WAF) that protects your store from bots and DDoS attacks, ensuring your eCommerce experience remains safe and reliable.

What this means for you as a merchant:

With increased protection against malicious attacks, you can feel more secure knowing your store is safe and accessible to your customers, reducing the risk of downtime and potential revenue loss.

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